The main roles of a system reliability engineer would be trouble shoot, diagnose and debug the customer related issues.
to improve the serviceability of the product by testing all new features and developing tools to scale our field deployment and infrastructure.
Always analyze the customer base and try to minimize any existing or future risks.
Consistently looking for changes in the product base and taking feed back from customers and coordinating with engineering and development team.
Be a top tier talent hub and knowledge base during implementations of any new changes.
To work with technology partners such as Microsoft, Citrix, VMware to resolve any issues we come across.